GridNet Portal
A customer portal for managed operational connectivity.
The GridNet Portal gives customers a dedicated view of their managed estate, connection activity, service status and support interactions. It is designed to make remote infrastructure easier to understand, operate and support.
The portal can be tailored around each customer environment, keeping the experience focused on the information that matters without exposing unnecessary operational detail.
Customer visibility
One place to understand your managed estate.
GridNet provides a controlled customer-facing view of sites, services, requests and operational activity. Customers can use the portal to check high-level status, manage access, create reports and raise connection or support requests.
The portal is not intended to replace every internal system a customer already uses. It is designed to provide a practical operational layer for GridSecure managed connectivity.
Operations
From status view to issue investigation.
The operations area provides a deeper view of sites and services where additional investigation or support action is required. It can help customers and support teams work from the same information when checking service status or progressing faults.
Site detail
View key information about each managed site, including connection references, service status and support notes.
Issue investigation
Use operational views to help separate network, device, site and third-party responsibility.
Ticket handling
Raise, manage and track support tickets against specific sites or service issues.
Connection requests
Raise new connection requirements, support onboarding activity and keep track of the information needed to bring a site online.
Live service status
View clear status information for managed services, helping teams quickly understand which sites may need attention.
Support and tickets
Raise and manage tickets through a structured workflow so issues, ownership and next actions are easier to track.
Tailored access
Built around customers, users and responsibilities.
GridNet can provide dedicated logins and customer-specific views so users only see the information relevant to their role. This supports better separation between customers, suppliers, operational teams and support responsibilities.